Refund Policy

Last updated: November 11, 2026

This Refund Policy applies to purchases on the websites and applications operated by Kivisus (the "Services"). Payments and refunds are processed by Stripe, acting as the merchant of record.

1. Digital products

Credits and other paid features are digital products delivered to your account. A credit is "used" the moment you spend it to access a feature.

2. Full refund of an unused purchase

You may request a full refund within 14 days of purchase, provided you have not used any of the credits from that purchase. We refund the full amount to your original payment method and remove those credits from your account.

3. Once you have used credits

If you have used one or more credits from a purchase, that purchase is non-refundable, because the Service has already been delivered. By purchasing and using credits, you ask us to begin performance right away and acknowledge that, once you have started using a purchase, you lose any statutory right of withdrawal for it.

4. Expired credits

Where credits have an expiry period (as stated on the Service), expired credits are not refundable.

5. How to request a refund

Email contact@kivisus.com from the address on your account, tell us which purchase you mean, and include the details from your Stripe receipt (for example, the receipt or payment reference) so we can confirm it was your purchase. We aim to respond promptly. Approved refunds are issued by Stripe to your original payment method; the time for the refund to appear depends on your payment provider.

6. Problems and exceptions

If a Service failed to deliver what you paid for (for example, credits were charged but not granted), contact us and we will make it right, including a full refund where appropriate. Because Stripe is the merchant of record, Stripe may also independently issue a refund in line with its buyer-protection practices.

7. Your statutory rights

Nothing in this Policy limits any mandatory refund or consumer-protection rights you have under the law of the country where you live.

8. Contact

contact@kivisus.com